Tavrua Services operates a number of different professional departments synergistically. Each department is entrusted with a set of services and solutions, and together they provide comprehensive services for all customer needs, under the direction and close supervision of the company’s management.

Management: the company is headed by leading professionals in their field, with rich experience, who have grown with the company. The set of values followed by the company’s managers calls for professional service, close professional support, teamwork and personal excellence while staying abreast of developments and innovations at the international level in the field and its disciplines.

The company is headed by Roni Eilam – CEO and founder, Liran Eilam (attorney – EMBA), Dr. Roberto Della Rocca, Dr. Moshe Kostyukovsky, Leonid Friedman (M.Sc.), Ortal Eilam (B.A.), Yoni Yanovsky (qualified sanitary officer) and Tomer Rachamim.

The field teams: the regular teams consist of hand-picked, payrolled company employees, without subcontractors. The teams include experienced exterminators with years of experience in the field, who have had long training and continue to take courses and classes in the field in order to provide the best service possible, using the world’s most advanced green and technological means. Our teams operate nationwide and with very short response times to calls. The service is provided without compromises and according to the high standards that the company sets in its policy.

The headquarters: the company’s headquarters is located in Rishon LeZion’s new industrial zone and houses its customer service department, which is in charge of providing initial responses to customers, coordinating field teams and assessing customer satisfaction. Alongside it are a commercial and quality assurance department, an emergency desk, bookkeeping and company management. The function of the headquarters is to provide service, solutions and constant review for customer needs and care.

Logistics: the logistics teams are in charge with the operation of the logistic center in Rishon LeZion, are responsible for storing and conveying materials, equipment, pesticides and their distribution from the company’s stores to field teams. This is alongside inventory management, maintaining the toxic materials permit and ordering equipment, merchandise and materials and receiving them in the company’s systems.

The laboratory: Tavrua Services Ltd. has professional, advanced laboratory services headed by a qualified entomologist and zoologist with extensive knowledge and specializing in identifying insects and pests and pronouncing specific diagnoses for dealing with problems in any environment and place. This is based on familiarity with the insect’s character, natural habitat and behavior and development. The laboratory allows for early identification of pest types, and as a result studies the feasibility of performing the most correct and relevant actions for monitoring, prevention, stopping and extermination of the infestation, drawing the necessary conclusions to prevent recurrence. Other than this, the laboratory provides professional and expert opinions for legal purposes to customers when necessary.

Direct line to managers and professionals

The great emphasis that we place on the subject of service allows all our customers to enjoy full availability and direct contact with each of the senior management members who are qualified to make serious strategic decisions.

“We have an uncompromising commitment to the success of the process“, says Roni Eilam, the company’s CEO and founder.

“We want lifelong customers, customers who trust us knowing that there is no conflict of interests between them and Tavrua Services, but on the contrary, they have common interests. This manifests in the senior management at Tavrua services not hiding away in a tall ivory tower, but being involved in every complex project and in every issue that troubles our customers. This is the spirit of the company that we adopt in all of our contacts with the group’s teams, with all customers, and at all levels of service providers, from the most junior worker to the CEO”.

As a result of this service concept, our customers have a long-term business partnership with us, based on quality, fairness and confidence alongside an enjoyable experience, resulting from which we have been closely supporting the large groups in the economy for decades.

Our aim is to turn the great complexity that adopting pest monitoring and prevention arrays in an organization alongside providing long-term effective solutions into a simple, pleasant experience. From the initial meeting and throughout the business relationship, the company’s managers and experts personally accompany its customers and provide them all the services they need, with nationwide coverage and a minimum response time, from professional consultation and support, monitoring, prevention and extermination actions to regular accompaniment and maintenance while providing recommendations for resolving flaws and performing necessary maintenance actions.